People are talking about you online. The only question is… are you a part of the conversation? It’s no surprise that more than half of consumers turn to online reviews when deciding on products or services. However, it is shocking that business owners are not tapping into this unprecedented market. Here is the Ultimate Guide to building your online presence, straight from the online reputation management industry: Respond to Reviews Whether the online review is positive or negative, you should always respond. Customers want to feel heard and by acknowledging their review your business is seen as credible, helpful, and […]

The rules of managing and improving your business’ online reputation How do you maintain current customers and attract new business? Online reviews! In today’s world, reviews rule any industry. Whether customers are looking to try a new restaurant, fun activity, or find a plumber, consumers relies on another’s experience to choose a company to give his or her business to. Nearly 50% of customers form an opinion of you based on three or less reviews making your most recent reviews crucial. Where are people basing their opinions from? According to several studies, Google and Facebook have become No. 1 and […]