Get More Reviews Blog

When looking to gain more customers through an online presence one should focus on Google before other review sites. Google Reviews prove to be an important factor in the success of businesses globally, but not enough businesses are giving them the attention they deserve. With the crucial role they play in helping customers pick which business is best for them, businesses need to pay attention to reviews they receive and develop a system to encourage more customers to provide positive reviews.

This tool allows a business owner to not only see the reviews for their business, but also quickly report those reviews for policy violations and check the status or reviews they already reported. As a business owner, one is also able to quickly submit an appeal if the review reported was not removed. Previously, there was no way to check the status of reviews you requested for removal in an organized display. With this new feature within Google My Business, local SEO professionals can see recent reviews on their listings in a single place and check the status of reviews they reported to Google. If you visit this link , it will bring you to a page where one can select their business and see a list of the reviews that they have currently have reported along with a list of all existing reviews.

Like many running a small business you may be struggling to generate reviews and attract potential customers to your business. Reviews, specifically on your Google my Business page, are incredibly important and can greatly influence customers’ decision making. knowing how much value consumers place on customer reviews, Google has factored them into its local ranking algorithm—not just the quantity of reviews a business has, but the quality of those reviews. In short, Google reviews can have a considerable impact, and because of this, we have provided some tips on how to get the most out of them.

However, while it may be tempting to boost your online reputation by using unethical means, buying reviews can backfire in so many ways, and here’s why:

Learn tips on how to use online reviews to increase your SEO ranking!

3. Click "Manage reviews." Once you find a review you want to engage with, click "View and reply" to type out a response. When responding to negative reviews specifically, it is important to not be defensive and be open to the customers experience. This should be an opportunity to improve your brand and customer service. So how should you respond to these reviews? 1. Assess and evaluate the feedback internally first. Take time to assess the situation. Many customers feel they have power over the internet and responding quickly could potentially add fuel to an angry customer. They have the potential to spread negativity throughout your online presence, so do not get emotional when you respond, instead have a logical procedure before replying. 2. Publicly respond to the review. Don’t avoid digital confrontation. Responding publicly to bad reviews shows your current and potential customers that you care about what they have to say and are attentive to their feedback, which can, in turn, lead to increased business. Note that privately responding alongside a public response is good as well. 3. Work towards a 1:1 conversation. Review sites are not a place for a customer service conversation. It's not a real-time communication channel nor is it a 1:1 interaction with the customer. Other people can like their comments and write additional reviews supporting or adding context to the first customer's experience. If you know a negative review is going to take some time to reconcile, then you should work towards a 1:1 conversation with the customer. You're not trying to hide the problem or save face online, but rather, your priority is to meet customer's needs and that means communicating with them on the best channels available. It's time to rely on your trusted customer support channels like phone, live chat, and email, to solve the problem. 4. Be transparent about mistakes. Businesses are bound to make mistakes, especially as their customer base grows. No business is perfect and customers have conflicting needs that make it impossible to satisfy everyone. How you respond to these reviews determines how your brand is perceived. Being transparent is the best course to take when replying to a review. Customers know your team isn't going to be perfect, but they expect you to take responsibility for your mistakes when they occur. This builds customer rapport and leads to long-term, loyal advocates. 5. Ask questions when details aren't clear. Many customers will focus more on submitting a negative score then explaining their problem with your company. You might come across a vague review like this one where it's hard to determine the customer's problem. In order to effectively respond to these kinds of reviews, you must ask questions and get more information from the customer. This will start a healthy dialogue that will help us diagnose the customer's roadblock. Once we know the problem, we can provide a solution. 6. Empathize and offer solutions. If you just spend your time writing an apology back to the customer for their negative experience, but did not provide some sort of solution or actionable items to mitigate the issue, then you haven't properly responded to a negative review. Make sure to offer to make it right by providing some sort of solution. 7. Provide an incentive if necessary. Occasionally customers just write negative reviews to rant and are not expecting a response. In these cases, reclaim their attention by offering incentives that emphasize the sincerity of your response. While you shouldn’t do this with every negative review, using the customer lifetime value can help you determine if someone should get an incentive or not. If you offer the customer a discount every time they complain, you'll end up losing money trying to please this customer when that discount could have been used to bring in a new customer or keep a customer with a higher lifetime value. 8. Sign your name. This is something small, but it could go a long way. By signing your name, you are showing the customer that you are a real person making it a genuine response. This makes customers better talking to a human agent and shows your company is invested in their review. 9. Request an update for review. It's important to remember that customer reviews are just a start. The customer's perception of your brand can change as they continue to interact with your company. In sending your initial response, be prepared to have an open conversation with the customer. Don’t be afraid to discuss their experience and try to pinpoint where your company needs to improve. If you feel the customer had a positive experience through your communication, ask them if they would mind updating their review.

Caleesi Designs Jewelers is owned by Steven Werbeck. His career in the jewelry industry began when he was in high school as he accepted an opportunity to work at his friend's family’s jewelry store in Manhattan after they asked him if he wanted to help and learn the trade. He began with half the day in Manhattan and half the day training at the trade. There he worked with and learned from some of the most well known jewelry craftsmen in the city. His dream of opening his own jewelry store in Austin, Texas finally came true in 2016. The business offers fine, mostly custom jewelry and jewelry repair work, using gold, silver, platinum along with diamonds and colored gemstones. They also repurpose a lot of jewelry, such as something the customer no longer likes to look at, and make it new again.

Review management software is designed for businesses to manage their reviews in one area. This type of software typically includes a business to see all their incoming reviews in one area, as well as, provide a simpler way to send review requests to their customers. As Google, Yelp, and Facebook continue to grow in popularity, businesses have had to change the way they attract customers and make sales. Typically by the time someone enters your business there’s a good chance they have already formed an option based on online reviews. For this reason, having a solid number of good reviews should be a priority in marketing for any business. Using review management software allows a business to obtain these reviews in an efficient and streamlined manner.

10 tips to help you get more Google reviews! Here is all you need to get more reviews for your business.