Stop Bad Reviews Before They Happen
Not every customer will be happy. Our feedback-first system gives unhappy customers a private channel to share their concerns—so you can resolve issues before they become public negative reviews.
The Cost of Negative Reviews
One bad review can cost you dozens of potential customers. Prevention is always better than damage control.
Customers lost per negative review
Positive reviews needed to offset one negative
Of complaints can be resolved if caught early
How Bad Review Blocking Works
A proactive approach to protecting your reputation.
Customer Feedback Request
After service, customers receive a simple feedback request via SMS or email.
Satisfaction Check
They indicate their satisfaction level before being directed anywhere.
Smart Routing
Happy customers see review options. Unhappy customers see a private feedback form.
Resolution & Recovery
You receive alerts, resolve issues privately, and potentially win back the customer.
Give Unhappy Customers a Voice—Privately
When customers aren't satisfied, they want to be heard. Our system gives them an immediate private channel to share their concerns. Most customers just want their issue resolved—they don't actually want to leave a bad review.
- Private feedback forms
- Immediate acknowledgment
- Direct communication channel
- Resolution tracking
Know About Issues Immediately
When someone submits negative feedback, your team is alerted instantly. The faster you respond, the more likely you are to resolve the issue and even turn an unhappy customer into a loyal advocate.
- Real-time notifications
- Priority escalation
- Team assignment
- Response SLA tracking
Turn Complaints Into Loyalty
Customers whose issues are resolved quickly often become your biggest advocates. Our system helps you track and resolve issues efficiently, then follow up to ensure satisfaction.
- Issue tracking dashboard
- Resolution workflows
- Follow-up automation
- Recovery rate analytics
Reputation Protection Features
Everything you need to prevent negative reviews and protect your reputation.
Feedback Interception
Unhappy customers give feedback privately instead of posting negative public reviews.
Private Resolution
Address concerns directly with customers before they feel the need to warn others.
Early Warning System
Get alerted to unhappy customers immediately so you can take action fast.
Issue Tracking
Track and resolve customer issues with a built-in ticketing system.
Team Routing
Route negative feedback to the right team member for fastest resolution.
Recovery Analytics
Track how many potential negative reviews you've prevented and recovered.
This Isn't About Hiding Bad Reviews
Let's be clear: we're not about censorship or manipulation. Our system simply gives unhappy customers a better option than leaving a public review—a direct line to you where their concerns can actually be addressed.
Most customers who leave negative reviews just wanted their problem solved. We help you solve problems before they become public complaints.
Start Protecting Your Reputation
Prevent negative reviews with our feedback-first approach. Try it free for 14 days.