Yelp is cracking down on its policy against asking for customer reviews. Here’s what you need to know. This week Yelp became more strict in enforcing their review solicitation policy ( Yelp’s content guidelines can be found here ). More specifically, there are increased reports nationwide of local businesses being contacted by Yelp with the request to stop ” soliciting customers for reviews “. Here is what you should know, and steps you may want to take to comply with Yelp’s policies: What is Yelp’s review solicitation policy? Many review sites have a policy against offering incentives to customers in exchange for reviews. Here’s […]

Deleting a negative review is not necessarily the right action to take. Simply deleting a negative review that has been posted about a business is not something that a business can do. Most likely if a business owner is trying to delete a review, he or she has found themselves on this page (below) before reading this blog post. It is important to note that the image above is simply instructing a reviewer on how to delete his or her review NOT instructing a business owner on how to delete a negative review that was left about the business. If […]