This is how you can actually deal with, prevent and even remove bad Google reviews If you’re like most local businesses, then you’ll agree that seeing a bad review posted on your Google listing is an absolutely terrible feeling, especially if you have reason to believe that the review is fake. Although it can be difficult, there are actually very clear steps Google has laid out for local businesses that allow them to combat fake reviews. In today’s article, we’re going to show you what you can do to fight bad Google reviews and how to flag reviews that you […]

Did the stars for your organic listing suddenly disappear? Don’t worry, you’re not alone… First of all, don’t panic if the stars for your organic search result went away all of a sudden. You’re not alone and several businesses have already experienced the same. This change will become more widespread over the coming days and weeks based on updates Google has made to their algorithm. This is a rather big update that Google just announced, so it’s important that you read the following very carefully. A little over a week ago Google announced that they are getting rid of the rich […]

Consumers are looking at your online reputation, make sure it is a good one. 1) Consumers get alerted when you respond to their Google review Whether it is positive or negative, you should always respond to a review. This shows that you not only care but are grateful for a positive comment or solving negative feedback. 2) Online reviews are just as trust as trustworthy as word-of-mouth referrals In today’s digital age, customers have little to lose or gain by writing a review making their perspective just as credible as word-of-mouth referrals. Future clients are just as likely to trust […]

Because online reviews are imperative to your business, it is crucial to learn the tools for monitoring online reviews effectively. Online reviews have become increasingly prominent within the world of business. They dictate whether new customers will give you a try, if past customers are willing to stay with you and everything in between. 80% of consumers say they absolutely trust a businesses with a 4 star rating or higher and would give them their business. Reviews even account for 15% of why you rank the way you do within search results. Navigating through online reviews, platforms, and dashboards can […]

People are talking about you online. The only question is… are you a part of the conversation? It’s no surprise that more than half of consumers turn to online reviews when deciding on products or services. However, it is shocking that business owners are not tapping into this unprecedented market. Here is the Ultimate Guide to building your online presence, straight from the online reputation management industry: Respond to Reviews Whether the online review is positive or negative, you should always respond. Customers want to feel heard and by acknowledging their review your business is seen as credible, helpful, and […]

The rules of managing and improving your business’ online reputation How do you maintain current customers and attract new business? Online reviews! In today’s world, reviews rule any industry. Whether customers are looking to try a new restaurant, fun activity, or find a plumber, consumers relies on another’s experience to choose a company to give his or her business to. Nearly 50% of customers form an opinion of you based on three or less reviews making your most recent reviews crucial. Where are people basing their opinions from? According to several studies, Google and Facebook have become No. 1 and […]

Google local services ads are great for combining sponsored local listings that give you a guarantee. These tools work and can help your business. Here’s how. Local search is on the rise. Google searches ending with the phrase “near me” have doubled in recent years. Local search is clearly effective, as well. In fact, 72% of people looking up local businesses visited a store within five miles of their house. Google local services ads are a way to grab local users’ attention and earn their loyalty. It makes sense that local search would be important for local services. You’re not likely to be […]

Handling negative reviews can make all the difference for your online business. Here are 7 ways to tactfully handle a bad response. Online reviews are more important than you might realize. In fact, 84% of people trust reviews they read online just as much as they would trust a personal recommendation. It is for this reason that you need to understand how to handle negative reviews that customers leave on your business website, Yelp profile or other business review page. When you can tactfully handle this negative feedback, you are helping your customers, amongst other things. Aside from customer satisfaction, you are promoting your […]

When it comes to advertising, you need to go where the people are. In 2018, Facebook is where it’s at. You’ll need the best Facebook ads to make a splash. Are you searching for a way to improve your digital presence? With 2.2 billion active users per month, Facebook is the land of opportunity. Yet while many business owners use the social media platform for its most basic functions, few harness the full potential of Facebook ads. Facebook now provides a degree of advertising sophistication that was not possible just a few years ago. As a small business, learning how to run […]

Best practices for responding to Google reviews as well as step-by-step instructions for how to do it You should respond to Google reviews…yes all of them You likely already understand the importance of generating online reviews for your business. Reviews and your overall star rating are becoming more and more prominent within search results and across the internet. Every day customers are reading reviews and making decisions based heavily around the reviews for the products and services they’re searching for. What you likely don’t know is how important it is to respond to Google reviews. In fact, Google has made […]